Short summary: Understand branded email options, forwarding, and what support needs to configure professional email correctly.
Why this matters
A professional email address can strengthen credibility, but email depends on domain DNS records. Changing email records without care can interrupt existing mailboxes.
Founder insight
- Small operational details shape trust. A wrong contact route, unclear setting, or incomplete support request can slow down an otherwise simple fix.
- The strongest setup habits are calm and specific: check the right screen, make one change, preview the result, and escalate with enough context when support is needed.
Step-by-step guidance
- Decide whether you need forwarding or full branded mailboxes.
- Confirm who controls the domain DNS.
- Tell support whether existing email is already active.
- Do not change MX records unless instructed.
- Test sending and receiving after setup.
Screenshot Needed
Screenshot needed: Dashboard -> Domain and email setup screen
Caption: Dashboard -> Domain
What you’re looking at: This area shows the website address and custom domain connection path.
Why it matters: Domain changes affect website access and sometimes email, so lawyers need the right context before acting.
Location: Dashboard -> Domain and email setup screen
Purpose: show the exact screen this guide refers to before the lawyer takes action.
Best practices
- Confirm who controls the domain account before requesting any technical change.
- Protect current MX records and confirm the existing mail provider before setup.
- Share DNS access only through an authorised support path.
Common mistakes
- Deleting DNS records because they look unfamiliar.
- Changing MX records before support confirms where mail should be delivered.
- Expecting domain changes to appear instantly before propagation has completed.
Related guides
Success signals to watch
- Trust: the page feels accurate, professional, and consistent with the firm’s public identity.
- Clarity: a visitor can understand the next step without needing legal or technical knowledge.
- Contact readiness: phone, email, WhatsApp, and support paths are current and easy to test.
Next recommended step
Contact support with your domain, preferred email address, and current email provider if any.
Dashboard actions
Use these shortcuts when you are ready to apply the guide inside your BrandYou234 workspace.